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Frequently Asked Questions

How Do I Find the Model Number for My Grill?

If you still have your manual, the model number should be listed on the front cover or just inside the front cover of that. If you don't have your manual, trying looking on the grill itself. On grills with front doors, the best place to check first is inside the doors. If the model number isn’t there, try going around the the back of the grill. You’ll be looking for a label or sticker that has tiny print. Usually the model number will be listed along with certification information and maybe even a serial number.

When Will I Get My Order?

We ship in-stock orders in 1-2 business days from when the order is received into our system. An in-stock order means that all the products on the order are actually on our shelves. You can see if the parts you are ordering are in-stock on the product description page. Shipping using business days means we only count Monday-Friday. We are a bit old-fashioned and let our employees have the weekends off. So, if you place your order on Saturday and everything is in stock, we will ship your order Tuesday or Wednesday. Shipping time is usually 3-5 business days, depending on where you live (sometimes it's even less than that!) If some or all of the parts you order are not in stock, your order will ship in 5-7 business days, or whenever the product is back in stock again. We do our best to keep you updated with the most current information. The product description page of the part you order will have the stock status listed with the estimated date of when it will be available again.

Do You Ship Internationally?

Yes! We do ship internationally! If you are in Canada, we have already have a standard shipping price set up! It's just 27.95 to ship to Canada. We use flat rate so you can save money! If you are shipping anywhere internationally other than Canada, choose International Shipping at checkout and one of our representatives will call you with the shipping quote to get the parts to you.

Is That a Set?

One of our most frequently asked questions is whether we sell products in sets or individually. Most of our products we sell individually. You can always look at the picture though, if you’re not sure. If there’s one in the picture, they are sold individually. If there’s more than one in the picture, it’s a set.

What is a Flashback?

A flashback is what happens when you turn on your grill and light it and a ball of flame comes up toward the front of the grill. It can be scary and even dangerous. Thankfully, flashbacks are easy to fix and avoid completely. They are caused from a build up of grease, debris or even spider webs! What happens is the blocked gas builds up in one place and when you light the grill, all that accumulated gas lights at once. To avoid them, clean your grill once or twice each year. Check around the gas valve – especially the orifice – for any kind of build up. Look for grease and char from grilling. Keeping the inside of your grill clean will not only avoid flashbacks, it will also help your grill last longer AND make your food taste better. Happy grilling!

What Causes Flare-Ups?

Flare-ups (or when flame jumps up through your cooking grid) in your grill are not always a sign something bad is happening. Sometimes a bit of grease hits a flame and – poof – you see the flame because it was fueled for a moment and jumped up into your line of sight. However, if you have a lot of flare-ups, or one spot that seems to flare a lot, that’s probably going to be a problem you can easily fix. The first thing to check if your “heat dispersal.” Is it protected properly from the drippings of your food? If there are large holes, your plate is falling apart, or missing entirely, that’s why you have the flare-ups!

Why Isn't My Grill Getting as Hot as it Used to Get?

For starters – is there gas in your tank? Check that first. Once you know you’re cooking with gas, if you use propane (aka LP), the answer is almost always one of the easiest and cheapest things to fix : your gas regulator. Regulators go bad over time, slowly shutting down the amount of gas getting to your grill. That’s why it might not seem like something “broke” all the sudden, but there’s still an issue with the heat in your grill. Gas grill liquid propane regulators (they fit on those 20lb tanks you buy/trade at grocery stores or gas stations) are a standard part. That means, in almost every case, you can use the regulator we sell for the grill you have. (If you’re not sure, give us a call)