At GrillPartsSearch.com, our primary concern is the safety of our employees and customers.
As an online business, we are not adversly affected by consumers staying at home like many retail stores are. As a matter of fact, we are seeing higher that usual order volume which we believe is due in part to our customers desiring to stay at home and grill rather than go out to eat. This presents us with the interesting contrast of increased sales while the media and financial markets continue to inform us of some concerning conditions in the broader economy. So far, we have been able to keep up with orders and our "packing promise" of 1-2 business days for in-stock orders and 7 business days for most other orders, unless otherwise stated on the product details page. However, there have been some delays with shipping carriers which could add a few extra days for delivery. Please bear with us and know that we are doing everything we can to get your parts to you within the stated timeframe, including working nights, weekends and overtime. If there is an unusual delay with your order, we will notify you by email. I have spoken with my major suppliers and we are starting to see moderate supply chain disruptions. Our vendors and their vendors are struggling to keep up with increased volume and we are seeing an increasing number of backordered products. We are doing our best to keep our website and you updated with expected dates, but sometimes items fall through the cracks with so many backordered.
If you are concerned about any of our parts which are made in China, you shouldn't be. First of all, we are a seasonal industry and most of the inventory we will be selling this year was already in the U.S. by last September or October. Additionally, the virus cannot live outside the body for the weeks or months it takes for the inventory to arrive here. Stories of it living in bubble wrap and other such rumors are false. Always check any chain emails or social media posts with an independent fact-checking website. Better yet, check with more than one. Thank you for your continued support!
Andrew Irvin, President
GrillPartsSearch.com
Our Address:
GrillPartsSearch.com
221 McDonough Pkwy.
McDonough, GA 30253
Main Number: 678-272-2451
Toll-Free Number: 877-244-0737
Email: info@grillpartssearch.com
Hours (Eastern Time) Monday thru Friday: 9:00 a.m. - 5:00 p.m.
We are closed on weekends and holidays.
Privacy Policy We, at GrillPartsSearch.com, are committed to safeguarding your personal information. We will not sell or disclose your personal information to unaffiliated third parties without your consent. We use personal information for billing purposes and to provide services or complete transactions you have requested. We may occasionally use this information to inform you of products or services from GrillPartsSearch.com which we believe may be beneficial to you. Thanks for stopping by!
